Returns & Complaints Policy – Flowers Enfield

Our Fresh Flowers Guarantee in Enfield

At Flowers Enfield, your satisfaction is at the heart of everything we do. As a trusted local florist serving homes and businesses across Enfield, we pride ourselves on delivering the freshest, most beautiful blooms — every order, every time. Our Fresh Flowers Guarantee assures you that any arrangement you receive from us will arrive in vibrant, healthy condition and remain fresh for several days, bringing lasting joy to your space.

Damaged-on-Arrival Policy

We take exceptional care in preparing and transporting your floral gifts. However, in the rare event that your flowers or plants arrive damaged or not as described, please notify us on the same day of delivery. To help us resolve the issue promptly, we kindly ask that you provide a clear photograph of the received item and your order details. Our team will review the evidence and prioritise a solution to ensure your complete satisfaction.

Freshness Window & Quality Commitment

Our commitment to freshness means each bouquet is expertly crafted with flowers sourced locally or delivered daily to our Enfield shop. We guarantee that your flowers will stay fresh for a minimum of five days from delivery when cared for according to our guidelines. Should you encounter premature wilting or quality concerns within this freshness window, reach out to us as soon as possible. We stand by the quality of our blooms and want you to fully enjoy your flowers’ beauty and fragrance.

Refunds and Replacements

If your order is damaged on arrival or does not meet our freshness standards within the five-day window, you are entitled to a choice between a full refund or a replacement bouquet. We handle requests on a case-by-case basis to ensure all our customers receive the fairest and most fitting remedy. Please note that any claims must be made promptly, ideally within 24 hours of the issue arising, to uphold our quality promise and to allow us to maintain accountability with our trusted growers and couriers.

How to Make a Complaint

Your feedback is very important to us, and we appreciate the opportunity to resolve any issues swiftly. To submit a complaint, please contact our customer service by using the contact form on our website. Clearly describe the issue, including your order number, delivery date, and attach photos if possible. Our dedicated team will acknowledge your complaint promptly and aim to respond within two business days. We will work closely with you to reach a satisfactory resolution, whether that means offering guidance, issuing a refund, or providing a replacement arrangement.

A Local Florist You Can Trust

Flowers Enfield has built its reputation on reliability, quality, and exceptional service. We are proud to be an integral part of the Enfield community, providing fresh flowers to households and businesses throughout the area. Thank you for choosing us as your preferred Enfield florist. We look forward to delighting you with our blooms and helping you celebrate your special moments with confidence and peace of mind.