Terms & Conditions for Online Flower Delivery - Flowers Enfield

Introduction

Welcome to Flowers Enfield, your trusted provider for online flower delivery in Enfield and the surrounding areas. We are dedicated to supplying the highest quality floral arrangements through our user-friendly online platform. To ensure a smooth and transparent relationship with our customers, these Terms & Conditions outline your rights and obligations when placing an order with Flowers Enfield. Please read them carefully before using our services.

Applicability

These Terms & Conditions apply to all customers of Flowers Enfield who place orders for flower delivery within Enfield and its surrounding areas. By using our website and submitting an order, you indicate your acceptance of these terms. If you do not agree to any part of these Terms & Conditions, you should not place an order with us.

Order Process

Ordering from Flowers Enfield is designed to be straightforward and convenient for all customers in Enfield and adjoining locations.

• Product Selection: Browse our online collection, select the desired floral arrangement or bouquet, and choose any additional products such as vases or chocolates as available.
• Delivery Information: Enter the required delivery details, including recipient’s name, full delivery address (within Enfield or nearby areas), preferred delivery date, and a contact number where possible. Please ensure all information is accurate to help us achieve timely delivery.
• Personal Messages: You have the option to include a personalised message. Kindly review all spellings and content before submission; we accept no liability for errors provided by the customer.
• Order Review: Please review your entire order carefully before proceeding to payment. Once submitted, amendments may not be possible due to the perishable nature of our products.
• Order Confirmation: After your order has been placed and payment accepted, you will receive an order confirmation via the website. This confirmation does not indicate final acceptance of your order, but serves to confirm receipt of your request.
• Order Acceptance: Flowers Enfield reserves the right to accept or decline your order, including in cases of insufficient stock, delivery constraints, or payment issues. Should we be unable to fulfill your order, you will be notified as soon as possible and a full refund will be issued if payment has been received.

Payments

All prices on our website are listed in GBP (£) and include VAT where applicable. Payment must be made in full at the time of placing your order. For online flower delivery in Enfield and surrounding areas, the following payment methods are accepted:

• Major credit and debit cards approved on our checkout page
• Other secure payment options as stated on our website

Your payment details are processed securely. For your safety, we do not store credit card details, and all transactions are encrypted using industry-standard protocols. Your order will not be processed until payment is confirmed.

Delivery Policy

At Flowers Enfield, we strive to deliver your flowers promptly and in pristine condition throughout Enfield and neighbouring areas.

• Delivery Areas: Our standard service covers Enfield and surrounding postcodes. For locations outside this coverage, additional terms or delivery charges may apply.
• Delivery Times: While we do our best to deliver on your requested date, specific delivery times cannot be guaranteed unless otherwise stated.
• Recipient Availability: Please ensure someone is available at the delivery address to receive the flowers. If no one is present, our driver may leave the delivery in a safe location (at their discretion) or attempt to deliver to a neighbour. We will endeavour to notify the customer in such circumstances.
• Incorrect or Incomplete Details: Flowers Enfield cannot be held responsible for failed deliveries resulting from incorrect or incomplete delivery information. Additional delivery attempts or redirection may incur extra charges.
• Adverse Conditions: Delivery dates may be affected by extreme weather, high demand periods (e.g., Valentine’s Day, Mother’s Day), or unforeseen circumstances. In such cases, we will inform you of any significant delays.
• Product Substitution: Should specific flowers or products be unavailable, we reserve the right to substitute items with those of similar style, quality, and value. Any significant substitutions will be communicated where time allows.

Cancellations and Amendments

We understand that sometimes you may need to change or cancel your order. Please take note of our cancellation policy for online flower delivery Enfield and beyond:

• Cancellations: Orders for fresh flowers can only be cancelled up to 24 hours prior to the scheduled delivery date. Cancellations must be made via your online account or by contacting us via the methods on our website within business hours. After this period, your order may have already begun processing, and cancellation or changes may not be possible. In such cases, no refund will be provided.
• Amendments: Amendments to delivery details or messages can be made up to 24 hours before scheduled delivery. We will do our best to accommodate requests made after this time, but cannot guarantee changes are possible.
• Refunds: Any refund due as a result of cancellation will be processed back to your original payment method within 5-7 business days, depending on your bank or payment provider.

If your order is for a special occasion or during peak times, we recommend placing and finalising your order well in advance to avoid disappointment.

Product Quality and Freshness

Flowers Enfield takes pride in providing premium quality, fresh flowers with each order. The following terms apply to our product quality:

• Seasonal Availability: Due to the seasonal and perishable nature of flowers, there may be unavoidable variations in colour, size, or variety. Wherever possible, we will ensure your chosen arrangement matches the description and photo provided on our website.
• Freshness Guarantee: Our flowers are sourced fresh for each order and arranged to ensure they arrive in optimum condition. For best results, we recommend following the care instructions provided.
• Damaged Goods: If you receive flowers or products that appear damaged or of unsatisfactory quality, please notify us within 24 hours of delivery. We may require a photo of the item(s) in question to investigate and offer a suitable resolution, which may include a replacement or partial refund at our discretion.

Liability

Flowers Enfield takes every care to ensure your order is fulfilled efficiently and satisfactorily for all flower deliveries in Enfield and the surrounding areas. However, our liability is subject to the following limits:

• We are not responsible for delays or failure to deliver due to circumstances beyond our reasonable control (including but not limited to adverse weather, acts of God, or failure of delivery partners).
• We shall not be liable for any indirect, special, or consequential losses, including but not limited to loss of profits, revenue, or goodwill arising out of or in connection with the use of our services.
• Our maximum liability for any claim relating to an order is strictly limited to the amount paid by the customer for that order.
• Nothing in these Terms & Conditions excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

Customer Responsibilities

By placing an order with Flowers Enfield, you agree to:

• Provide accurate and complete information when placing your order.
• Regularly check your contact details and order status for any updates or issues.
• Follow care advice given for flowers upon receipt to extend their freshness.
• Notify us promptly if there are any problems with your order so we may address them.

Intellectual Property

All content on the Flowers Enfield website, including images, product descriptions, logos, and designs, are the intellectual property of Flowers Enfield or its licensors. You are permitted to view and use this website for the purpose of placing orders only and may not copy, distribute, or reproduce any content without our express written permission.

Data Protection & Privacy

Flowers Enfield is committed to protecting your privacy and complying with all applicable data protection legislation in the UK. Your personal information is collected and used solely for the purposes of processing and fulfilling your order. For more details on how we handle your data, please refer to our Privacy Policy on the website.

Governing Law

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction for any dispute relating to these terms.

Changes to These Terms

Flowers Enfield reserves the right to update or modify these Terms & Conditions at any time and without prior notice. Such changes will take effect immediately upon being posted on our website. It is your responsibility to check this page regularly for updates. Your continued use of our website or services after any such modification constitutes acceptance of the modified Terms & Conditions.

Summary

Thank you for choosing Flowers Enfield for your online flower delivery needs across Enfield and the surrounding areas. If you have any questions regarding these Terms & Conditions, please refer to the information and resources available on our website. We look forward to providing you with beautiful flowers and exceptional service, every time.